Refund policy

At Ripper Paper, we reckon our toilet paper is top-notch, butt (pun intended) if for some reason it’s not wiping away your worries, we’ve got your back(side)!

1. Refunds and Exchanges

If your toilet paper arrives looking like a dog’s breakfast or doesn’t perform as it should, give us a shout. We’ll sort you out with a refund or exchange quicker than a roo hopping across the outback.

2. To be eligible for a return

   •  The loo roll must be as fresh as when it left our warehouse – unused, and still in its original packaging (no bogans cutting corners here!). 

   •  You’ll need proof of purchase, like a receipt or an order confirmation (don’t worry, we won’t make you dig through the dunny for it).

3. Time Frame

You’ve got 7 days from when your order hits the porch to decide if it’s a keeper. After that, we assume you’ve found your new best mate.

4. Return Shipping

   •  If your toilet paper is dodgy, no worries mate – we’ll cover the return shipping. You won’t be out of pocket (or out of paper).

   •  If you’ve just changed your mind, that’s cool, but you'll have to fork out for the return shipping & restocking. It’s like shouting a round at the pub – fair’s fair.

5. How to Start a Return

   •  Shoot us a message at admin@ripperpaper.com.au

   •  Chuck in your order number, reason for return, and if applicable, photos of the unused paper. 

   •  We promise, no long-winded chats – we’ll get you sorted faster than you can say “fair dinkum.”

 

6. Processing Refunds

Once we’ve got your return and given it the thumbs up, we’ll flick your refund back to your original payment method within 7 days. No stuffing around, we swear!

Let us know if your dunny roll drama needs a bit more finesse, and we’ll fix it up faster than a flat white on a Monday morning!